LODESTAR BIM — PRIVACY POLICY

1. Who We Are

This Privacy Policy explains how Draftech Ltd, trading as Lodestar BIM ("we," "us," "our"), collects, uses, and protects your personal data when you visit lodestarbim.com (the "Website") or otherwise interact with us. We are the data controller for the personal data described in this policy.

2. What Data We Collect

We may collect the following types of personal data:

Contact details you provide through our contact form or "Book a BIM Readiness Audit" request, such as your name, email address, phone number, and company name.
Communications data when you email us or message us directly.
Technical data, such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Usage data, such as how you interact with the Website, collected via analytics tools.

3. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide the services you request, such as a BIM Readiness Audit.
Communicate with you about our services.
Improve our Website and understand how visitors use it.
Comply with legal obligations.
We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Consent — where you have given clear consent (e.g., submitting a contact form).
Legitimate interests — for improving our Website, direct marketing to existing enquirers, and general business operations, provided this does not override your rights.
Contract — where processing is necessary to perform a contract with you, such as delivering agreed BIM services.

5. Cookies

Our Website may use cookies and similar tracking technologies to improve functionality and analyse Website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect how the Website functions.

6. Third-Party Services

We use trusted third-party services to operate our Website and business, which may process your data on our behalf, including:

Wix.com — our website hosting and website builder platform.
Google Workspace — for email communication.
These providers are contractually bound to handle your data securely and in accordance with applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, after which it is securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us using the details below.

10. Complaints

If you have concerns about how we handle your personal data, you can contact us directly, or lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at info@lodestarbim.com.

Effective date: 12/09/2026